The BPO (Business Process Outsourcing) industry is facing an increasingly global and competitive market that is forcing companies to reduce their rates and operating margins.

Back-office management in the BPO industry involves several key processes that consume a large amount of resources, time and efforts. These processes include many routine tasks that are costly, error prone and inefficient.

Today, BPO companies that seek to maintain their competitive advantage, automation is no longer an option, but a priority.

BPO companies are successfully automating outsourced services and internal processes, covering different areas such as:

Claims processing

Invoicing and invoice duplication

HR management

Job assignment