In companies linked to the BPO and Contact Center sector, there are still many doubts about how customer needs will evolve in the coming years.
We see the adaptation of their consumer habits to digital environments growing exponentially and if we want to accomodate them, we need to understand this new “brand-consumer” link. As part of this process, most companies have launched different initiatives that allow them to digitize their activity adapting to the reality of the market.
ExpoContact 2016, a reference event in the field of BPO and Contact Center organized by the Konecta Group, aims to be a platform for sharing techniques, experiences, tools, projects and the latest technological advances in the sector. And this twelfth edition focuses its attention to one of the most relevant trends that mark current business: the digital transformation in customer management.
Jidoka, as a sponsoring company, will be present at the event with its own stand. It will present the RPA technology of Robots Software, a new paradigm in the automation of office work that reduces human intervention in manual tasks, allowing people to focus their efforts on activities of greater value and attend to the customer in a more agile and personalized way.
Learn more about the Software Robots revolution at our stand at ExpoContact 2016, on the 18th and 19th of May at the Suites Mirasierra Hotel in Madrid, or visit us at www.jidoka.io
Marketing & Comunicación