The progressive digitalization of business activities, the changes and compliance of legal requirements and evolving consumer preferences, are bringing about major changes in the insurance sector.
Streamlining operations by integrating different software applications, as well as new and legacy computer systems is vital, if not critical, to maintaining competitiveness. To meet these challenges companies require solutions that help them reduce costs, become more agile and flexible in their operating models, allowing them to react and adapt to constant changes in their business environment.
RPA technology is perfectly suited to the automation of repetitive tasks, based on rules and with high transaction volumes that characterize the daily operations of insurance companies. Moreover, the scope of automation grows with business needs, covering new processes progressively, without modifying existing systems.
Examples of daily operations that can be performed by software robots are:
Insurance policy quotes and contract management
Update and maintenance customer data