Energy and utilities
The energy and utilities sectors are undergoing a constant process of transformation. The market liberalization and changes in the regulatory context can generate major business opportunities, but can also be a threat to businesses that aren’t able to adapt to changes.
On one hand, companies face the dual challenge of shifting to new business models and innovating their processes to be more competitive. On the other hand, customers, due to the diverse range of services available, demand more flexibility and personalized products.
An industry where thousands of transactions take place daily, involving multiple customers, process automation can be used in multiple areas, such as:
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